Book an Appointment
You can schedule your own appointment to drop off an instrument for repair.
What happens then?
- You'll get a reminder email the day before your appointment.
- Drop off your guitar at the scheduled time.
- Most instruments are completed and ready for collection in just a day or two.
How it works
- Just pick a day and time that works for you.
- Fill in a few details and you're done.
- You'll get an email letting you know it's all ok.
Drop me a line or give me a call on 087 9966439 if you've any problems.
Frequently Asked Questions
Wow, you're Busy
Yeah, it can get a bit busy around here. I consider myself very fortunate that I'm always pretty busy. I hope it means I'm doing something right.
Why Have Appointments like this?
I used to do things the same way as everybody else — i.e. you'd drop your guitar to me straight away and, because I was busy, I'd have that guitar sitting here in Haze HQ for a few weeks until it worked through the pipeline.
That sucked for you and for me. Booking appointments like this means I have more control, and I schedule time to work on your guitar almost immediately it arrives. Most stuff is turned around in a day or maybe two.
That's much better for you. And for me.
Can I skip The Queue?
There’s no skips. If anything skips the queue, it pushes everything else out and delays everyone else in the queue. That’s not fair to a whole pipeline of players so, no skips. Of course, this also means people don’t skip ahead of you, so your guitar isn’t delayed. That’s fair, right.
I’m Only Going To Be In Your Location On This One Date
In the past, I’ve tried to be as flexible as possible if someone’s travelling a longer distance but the truth is, the appointment schedule actually helps me as well as my customers. Any time a player drops an instrument, I lose around a half hour of working time. Scheduling appointments allows me to manage the time I work and the time I interact with players. This allows me to maximise the time I spend actually repairing guitars.
I understand the issues around travelling, so this one hurts me to say but, I’m afraid that appointments are the only route.
I just booked in one guitar but can I bring two?
The short story is, probably not. When I receive an appointment, I estimate how much time that work will take and block it out in my schedule. Then, someone else can select the next available 'slot'. If an extra guitar turns up, there's a good chance it won't fit in the slot I originally blocked out. Sometimes, very small additional work might fit into the slack but that's not a given. I'll take a look at another instrument — that's fine — but there's a good chance I'll have to ask you to book a new appointment for it. Best to decide how many instruments you're bringing up-front.
Something’s Come Up And I Can’t Make My Appointment
Let me know as soon as possible. I’ll try my best to accommodate you another time on the same day. Because of how I schedule work to begin pretty much immediately your guitar arrives, though, if you can’t make it on that day, I’ll have to ask you to book a new appointment.