Warranty Terms

Here’s the very short version: I really want you to be happy with the work I do on your instrument and I’ll do my best to work with you to make that the case. However, of course I have to set some limits on things. I’ll try to outline those in plain English below.

If you’ve an issue and need to contact me, the best way is to reply to my original email containing your invoice (it just helps me find things). If you can’t find that, feel free to just email at gerry@hazeguitars.com.

What’s covered

If work that I’ve carried out fails or turns out to be defective, within 90 days of collection, bring it back and I’ll sort it out. Typically, this means I’ll rectify the issue or redo the work. This covers only the work I’ve done and the parts I’ve supplied. It does not extend to the rest of the instrument or to anything unrelated to the original job. If you’re unsure whether something you’ve noticed is covered here, talk to me and we’ll figure it out.

Setups

Setups are a bit of a special case. Setup parameters can naturally drift over time and environmental conditions can affect how an instrument might feel. However since some setup settling can occur, and since you can benefit from a little playing time to make a good determination, I’ll provide for minor adjustments free of charge within a 14-day period after collection. This applies to instrument setup work only.

What’s not covered

Customer-supplied parts and specifications

If I’ve installed components supplied by you, you are responsible for any warranty issues on those parts. So, if a pickup you supplied fails, you will need to deal with the provider under their warranty terms. If there’s a problem with my installation of the parts, that’s something that I will rectify.

If you’ve specified particular work or setup parameters (even if we’ve agreed them), and you later want to change these, that may be considered a new, chargeable, job.

 Consumables

I can’t give you a warranty on parts that are considered consumables. If the strings I install wear within the warranty period, that’s not going to be covered for instance.

 Wear and tear

Fret wear, string breakage, and anything that falls under normal wear and tear cannot be covered.

 Damage

Any damage that occurs after the instrument is collected is not covered.

 Environmental issues

Issues caused by environmental factors such as changes in temperature or humidity cannot be covered.

 Any work by any other party

If anyone other than me works on the instrument or makes any modifications after collection, my warranty ends at that point. I document my setup and repair work pretty well and can see when this happens.

Tone, feel, and subjectivity

All I can do is to stand over the quality of the work I’ve done. I can’t guarantee someone’s perception of that work.

I’m generally careful to discuss this early but I should state it here to be clear: I can’t cover how you feel about the tone of an instrument or other subjective measures/parameters.

As an example, there is no such thing as “As low as it can go without buzzing” because that’s subjective. Two players can have different experiences of a well-setup instrument — one could have buzz while the other doesn’t. Where things are subjective like this, I’m happy to discuss them, and will work with you where I can, but I can’t provide warranty cover for them.