Scheduling and Turnaround at Haze Guitars

TL;DR (Summary): Book your own appointment and speedy turnarounds. Hurrah!

Repair Turnaround Times

For the last few months, I’ve been trying out a new way of scheduling appointments. I didn’t want to blog about it until I was certain I could make it work.

In the bad old days, you dropped instruments to your repair person and they sat around the place until they were next in the pipeline. If your tech was busy, that could be weeks.

Now, I’m lucky enough to usually be busy (I hope it means I’m doing something right). This is obviously brilliant for any business owner but I’ve always hated telling someone they can have their guitar back in two or three weeks.

So I’ve done something about it.

Now, we book an appointment for a day in the future that works for us both. Based on the job, I’ll schedule time to work on the instrument soon after it arrives. Essentially, I’ll be able to work on it almost immediately.

You get most things back in a couple of days.

Repair Appointment Booking

On top of that, you can now make an appointment without having to phone, or email back and forth to arrange a time.

All of my availability is online and you can book your own appointment. Just find a time-slot and book in. You can do it in your underwear at 3am if you like (but pop some pants on before visiting). ;-)

You’ll see some of those buttons around the site. Just click to book a time. Or click the Appointments link up the top.

  1. Just pick a day and time that suits and enter your details.
  2. You get an email to confirm that date (and a reminder the day before so you don’t forget).
  3. Guitar gets repaired.

Frequently asked questions

Q. Isn’t there still a wait?

A. I still have a pipeline of work at any given time. When we book an appointment, it’s for a period when I can schedule work on your instrument. In the meantime, though, you get to keep and use the instrument.

Q. What if I need something done more quickly?

A. I’ve found out the hard way that the only way I can make this work reliably is to be strict with the schedule. If anything cuts in, it delays my work on other jobs out and has a knock-on effect for days or even weeks. It’s not fair on those in the pipeline and it causes me a lot of stress so… No cuts. Sorry.

Q. Are all jobs done so quickly?

A. Some work, by its nature, is slower or more involved. Some jobs, therefore, will take longer than a few days (finish touch-up, for example, is necessarily slow). Most stuff is pretty speedy, though.

Q. This seems innovative and brilliant. Who else does it?

A. I have to confess that I got the idea from New York Super-Repairguy, Evan Gluck, who was kind enough to provide some advice. Other than that, I think it’s just me.

Q. How's it working out?

A. Brilliantly so far. I've received a heap of great feedback on this. People have been overwhelmingly positive on it. Most things are sorted out in just a couple of days rather than a few weeks. People seem to like it and I like it. 

Q. I have a question that's less frequently asked…

A. Drop me a line and I'll get back to you. 

Tell me how it works again…

  1. Book appointment.
  2. Bring instrument.
  3. Instrument repaired.
  4. Rock and/or roll. 

Season's Greetings and Thank You

Excellent colouring by Eimear.  :-)

Excellent colouring by Eimear.  :-)

Season’s greetings, all. Ho ho ho and all that.

It’s that time of year again. As Santa rocks and rolls, I take a few days off. The only guitar I’ll be touching over the next few days is my own. There is turkey that must be consumed and interesting ales that must be drunk, so:

Haze Guitars will be closed from 23rd December, opening again on January 4th.

I’ll be hitting the ground at a sprint in January. The traditional Haze Setup Sale will run all through January. More on that in a few days—stay tuned.

Thank you

Also traditional—and hugely important—as the year draws to an end, I want to say a massive and sincere ‘thank you’ to everybody who’s trusted me with their instruments over the last year. I understand these instruments mean a lot to you and it means a lot to me that you trusted me with them. Thank you, thank you, thank you. I hope I was able to help out.

Happy Holidays

So, to you all, a happy Christmas, Hanukkah, Kwanzaa, Yule, Saturnalia, Solstice, Newtonmas, Rod Serling’s Birthday, or whatever you happen to celebrate around this time of year. Or, if you don’t celebrate anything around now, just have a nice day. 

Cheers, everyone.

Win a Haze Mug

You can win this fabulous prize…

Ok, ok. Everybody's always hassling me about the mugs.

"Gimme a mug, gimme a mug," is all I hear. Well, maybe not all but I hear it a lot. 

So, here it is. 

The Great Haze Guitars Mug Caption Competition Thing

I'm doing this here on the blog to make it fair to those that don't use any particular social network. Here's how it'll work. 

  1. Absorb the awesomeness of the image* below.
  2. Leave an appropriate CAPTION for the photo in the comments. 

The caption I find most amusing (or deeply moving) will win a mug. And, to be extra fair, I'll pick one other caption at random and send a mug too. 

Behold and caption me…

Caption me and win a mug. 

Caption me and win a mug. 

Rules: My decision is final so don't whinge or sue me—it's only a bloody mug. No, you can't have money instead—it's a bloody mug. I'm not responsible if you scald yourself with hot beverages from the mug or if the handle falls off and the mug breaks your foot. Entries close at midnight GMT on Wednesday October 7th, 2015 so if it's after that, no mug for you. If you win, I'll post the mug through normal postal services and it'll ship when I can manage to get to the post office so don't whinge—it's only a bloody mug.

*Note: I've tried pretty hard to find the original owner of this photo but can't. It's too widespread over the web and there doesn't seem to be a definitive first post. I'm sort of assuming it's fair game at this point but, if this is yours let me know if you'd rather I removed it.

Birth of Burlesque

The Haze Burlesque has been revealed. This probably means the teasing images of the build process aren't really needed anymore.

However, I quite like them, so I'm keeping them around (I hope you like them too). Here you go, then: a photo-journal of the birth of Burlesque.

The Burlesque Revealed

Haze Burlesque

The teasing is over, ladies and gentlemen. Step right up and allow me to introduce the Haze Burlesque.

The Burlesque is a brand new model from Haze Guitars.

And it's pretty stunning. A figured-wood top and a curvy, mahogany body give an irresistible look, but the Burlesque's beauty is more than skin-deep. The two humbucker pickups are wound to vintage PAF specs for a sweet, classic sound. Their smooth tones coupled with a wraparound bridge mean the Burlesque can sustain all night.

A 630mm scale-length and twenty-two, gold EVO frets—along with a wonderful, bend-friendly setup—make the Burlesque something you won't want to keep your hands off.

A volume for each pickup, a master tone and a three-way toggle control things. Gotoh 510 tuners and a bone nut with straight string-pull keep the tuning solid.

Sweet tones, wrapped in a beautiful package. Be seduced by the Burlesque.

And remember, all this week you can tune in to Radio Nova to learn how to win your very own Haze Burlesque. There are some more images on Facebook and some more will be added over the next few days so pop over and Like Haze Guitars to keep abreast (ahem).

Burlesque Tease III

The teasing is coming to an end. I know you're ready, now. I can feel it—you're poised. Soon, soon. Hold on. Remember that you can win a Haze Burlesque with Radio Nova. Tune in for details.

In the meantime…

Haze burlesque custom instrumennt
Haze burlesque guitar

Burlesque Tease II

Remember that you can win a Haze Burlesque with Radio Nova. Tune in for details. And, incidentally, these are 'round-ups' of images posted on Facebook and Twitter. Check things out there for occasional extra stuff. In the meantime…

Haze burlesque luthier dublin
Haze burlesque hand-built guitar